Refund policy

At Pawfect Supplies Store, we are committed to excellent customer service and satisfaction. Please review our policy below for details on how we handle refunds, resends, and returns.

⚠ Dispute Guidelines

All disputes must be submitted through the appropriate platform.
Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

Orders lacking tracking information or pending for over 60 days after departure.
Country-specific timelines:

USA: 45 days
Brazil: 110 days (customs delays)
Other shipping methods: 100 days

Note: Delays may occur due to local post office collection or address issues.

2. Orders Not Received

No refund/resend if tracking shows delivered.
If not received, a non-delivery certificate from the local post office is required.
For issues like incorrect address, customs problems, or unclaimed delivery, contact your local post office.

3. Damaged Products

Full refund/replacement if badly damaged.
Partial refund/replacement for minor damage (wrinkles, scratches).
Electronics claims must be filed within 30 days.
Packaging damage is not refundable due to international shipping.

4. Incorrect or Missing Products

Full refund/replacement for wrong items.
Refund/resend for incorrect sizes or colors (if functionality unaffected).
Partial refund for missing parts (if functionality unaffected); full resend if functionality is affected.
For size issues, provide a photo with accurate measurements.

5. Order Cancellations

Full refund if canceled before processing/shipping.
Customized or pre-order items cannot be canceled once payment is processed.

🔍 How to Submit a Dispute

Include:

Photos/videos of damaged products.
Screenshots of complaints (name, date, content).
Return product if requested.

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Must be filed within 7 days of delivery or expected delivery date.

2. Force Majeure

Not responsible for delays/losses caused by:

Natural disasters
Epidemics
Customs delays
War or political unrest

3. Shipping Method Restrictions

Some shipping methods may not include tracking.

4. Delivery Location Restrictions

Certain countries/regions may have delivery restrictions.

5. Returns

Must be authorized in advance.
Unauthorized returns will not be processed.
Products must be returned within 30 days.
Returns only accepted to designated warehouses.

6. Service-Based Products

Services (e.g., packaging, digital services) are non-refundable once fulfilled.

7. Unacceptable Disputes

Not accepted if based on:

Buyer’s change of mind
“Item doesn’t look as expected” without quality issues
Force majeure delays
Unauthorized returns

📝 Important Interpretation

1. Deadline for Opening Dispute

Cannot open once order status is closed.
Cannot resolve if third-party tracking is untraceable.

2. Force Majeure

Not responsible for damage/delays caused by:

Epidemics
Conflicts, strikes, war
Natural disasters (earthquakes, floods, storms, snow)
Customs inspection delays

3. Shipping Method Limits

Some methods not trackable in certain regions (e.g., PostNL, Electric PostNL, CJPacket EUB, CJPacket Postal Route, CJPacket Railway Economy).
Remote locations may incur extra fees.

4. Destination Limits